Privacy Policy

1. Introduction

iHealth Practitioners INC, doing business as iHealth Clinics ("iHealth," "we," "us," or "our"), provides clinic, home-visit, facility, telemedicine, diagnostic, and related healthcare services. We operate the website ihealthcid.com and related applications (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Patient & Contact Information:

• Full name, date of birth, gender
• Phone number, email address, mailing address
• Emergency contact information
• Insurance and billing information
• Medical history, diagnoses, treatment plans, and clinical records
• Physician and referral source information

Employee & Staff Information:

• Name, contact details, credentials, and licensure information
• Employment records and scheduling data

Automatically Collected Information:

• Device and browser information
• IP address and approximate location
• Usage data and session information

3. How We Use Your Information

• Provide, coordinate, and manage home health and hospice care services
• Process referrals, admissions, and care plans
• Send appointment reminders, care updates, and clinical notifications via SMS, email, or phone
• Communicate with patients, families, caregivers, and healthcare providers
• Process billing, insurance claims, and payments
• Comply with federal, state, and local healthcare regulations (including HIPAA)
• Send operational messages to staff regarding scheduling, patient updates, and compliance
• Conduct quality improvement and internal analytics

4. SMS/Text Messaging

When you affirmatively opt in, you consent to receive conversational, low-volume SMS/text messages from iHealth Clinics at the mobile number you provide, including:

• Appointment and visit reminders
• Care coordination and scheduling updates
• Referral and medical-records request status
• Prescription-refill and care-coordination updates
• Billing and payment reminders
• Referral status updates

Consent is not a condition of treatment or purchase. Message frequency varies based on your requests and care-coordination needs. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. To opt in again, reply START. For help, reply HELP, call (281) 896-8915, or email med@ihealthcid.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories in this policy exclude text-messaging originator opt-in data and consent; that information will not be shared with any third parties, except service providers acting on our behalf solely to deliver and support the messaging program.

For program details, see our SMS Terms & Conditions.

Carriers are not liable for delayed or undelivered messages.

5. HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of Protected Health Information (PHI).

Our full HIPAA Notice of Privacy Practices is available upon request and is provided to all patients at the time of admission.

6. Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Physicians, specialists, and facilities involved in your care
• Insurance & Payers: For claims processing and payment
• Service Providers: Third-party companies that help us operate our Services (SMS delivery, email, hosting, electronic health records)
• Regulatory Agencies: As required by Medicare, Medicaid, and state licensing bodies
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive and clinical data
• Role-based access controls
• Regular security assessments and staff training
• HIPAA-compliant data handling procedures

8. Your Rights

You have the right to:

• Access, correct, or request deletion of your personal information
• Request a copy of your medical records (subject to HIPAA)
• Opt out of non-essential communications
• Opt out of SMS messages by replying STOP
• File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

9. Data Retention

We retain patient records in accordance with federal and state regulations governing healthcare records retention. Non-clinical data is retained only as long as necessary for the purposes described in this policy.

10. Children's Privacy

Our Services may involve the care of minors. In such cases, consent is obtained from a parent or legal guardian, and all information is handled in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

iHealth Practitioners INC
Phone: (281) 896-8915
Email: zock@ihealthcid.com
Website: ihealthcid.com
SMS Terms: ihealthcid.com/terms-and-conditions